Terms of Service

OVERVIEW

These Terms of Service (“Terms”) govern your access to and use of the VUZUGU website, online store, related pages, content, features, customer support services, products, and any other services made available by us collectively, the “Services”).

The Services are operated by Hong Kong Langtu Trade Limit Limited, also trading as VUZUGU (“VUZUGU,” “we,” “us,” or “our”).

Please read these Terms carefully. They contain important information about your legal rights and responsibilities, including provisions relating to orders, payments, delivery, returns, warranties, limitations of liability, and dispute resolution.

By accessing or using the Services, creating an account, placing an order, or otherwise indicating your acceptance of these Terms, you agree to be bound by these Terms and the policies referenced in them, including our Privacy Policy and Return & Exchange Policy.

If you do not agree to these Terms, you must not use the Services or place an order.

Nothing in these Terms excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

SECTION 1 — SELLER IDENTITY AND ELIGIBILITY

The seller and contracting party for purchases made through the Services is:

Hong Kong Langtu Trade Limit Limited
Chinese name: 香港朗途貿易有限公司
Company Number / Unique Business Identifier: 78860561
Registered address: Room 12, 19/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Customer support email: vuzugu@vuzugu.com
Customer support telephone: +1 216 253 1745

By placing an order, you represent that you have reached the age of majority in your jurisdiction and have the legal capacity to enter into a binding contract.

Minors may browse the Services only under the supervision of a parent or legal guardian. Minors must not create an account or place an order unless permitted and supervised by their parent or legal guardian and allowed by applicable law.

SECTION 2 — ACCOUNTS AND INFORMATION

You may be required to create an account or provide information including your name, email address, telephone number, billing address, shipping address, and payment information.

You agree to provide information that is accurate, complete, and current. You must promptly update your information if it changes.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except to the extent that unauthorized activity results from our failure to use reasonable security measures.

You must notify us promptly if you believe that your account or payment information has been accessed or used without authorization.

You may not sell, transfer, assign, license, or share your account with another person.

We may refuse registration, require additional verification, or suspend an account where reasonably necessary to prevent fraud, comply with law, protect the Services, or protect our customers.

SECTION 3 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, materials, colors, dimensions, sizing information, features, and prices accurately.

However, the appearance of colors and materials may vary slightly because of screen settings, lighting, photography, natural material characteristics, production batches, and reasonable manufacturing tolerances.

Leather, knit, foam, and other materials may display natural or production-related variations in grain, texture, shade, or finish. These minor variations are not defects where they do not materially affect the product’s appearance, performance, or conformity with its description.

We will not knowingly substitute a materially different color, material, construction, size, or product specification after accepting your order without obtaining your consent or providing an appropriate remedy.

Product descriptions and availability may be updated from time to time. Changes made after an order has been accepted will not alter the material specifications applicable to that accepted order unless you agree to the change.

All products are subject to availability. We may limit quantities per customer, household, order, payment method, address, geographic region, or other reasonable criteria, subject to applicable law.

SECTION 4 — FOOTWEAR FIT, COMFORT, AND NON-MEDICAL DISCLAIMER

Footwear fit, comfort, support, and individual experience vary depending on factors including foot shape, sizing, gait, activity, previous footwear, and personal preference.

Sizing guides, product recommendations, fit information, and customer support are provided to assist with product selection but do not guarantee that a particular size or style will fit every individual.

VUZUGU footwear is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition. Information concerning comfort, support, stability, movement, or long-hour wear is general product information and is not medical advice.

Customers with a diagnosed condition, injury, significant pain, or specific medical requirement should seek advice from an appropriately qualified healthcare professional before selecting or using footwear.

You must use and care for products in accordance with any instructions supplied with the product or published through the Services.

SECTION 5 — ORDERS AND CONTRACT FORMATION

Submitting an order constitutes an offer by you to purchase the products in your order.

An order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

Unless applicable law provides otherwise, a binding sales contract is formed when we send you an express order acceptance or shipping confirmation. For pre-orders, a contract may be formed when we send a specific pre-order acceptance or confirmation.

We may authorize or capture payment before final acceptance. If we decline or cancel an order after payment has been captured, we will refund the cancelled amount to the original payment method promptly and within the period required by applicable law.

We may refuse, limit, or cancel an order for reasonable reasons, including:

product or inventory unavailability;
an obvious pricing or product-information error;
failed, reversed, or unauthorized payment;
suspected fraud, abuse, or unauthorized resale;
an incomplete or invalid shipping address;
inability to deliver to the selected destination;
breach of these Terms;
legal, regulatory, sanctions, or trade restrictions; or
circumstances outside our reasonable control.

Where reasonably possible, we will notify you using the contact details provided with your order.

Please review your product, size, color, quantity, billing details, and shipping details carefully before submitting an order.

You may request a change or cancellation by contacting us promptly. We cannot guarantee that an order can be changed or cancelled once it has entered processing, production, or shipment. Any statutory cancellation or withdrawal rights remain unaffected.

Products purchased through the Services are intended primarily for personal or household use. You must not purchase products for unauthorized commercial resale, distribution, marketplace resale, or other commercial exploitation without our prior written consent.

SECTION 6 — PRICES, TAXES, DUTIES, AND PAYMENT

Prices and available currencies are displayed through the Services or at checkout.

The applicable product price is generally the price displayed when the order is submitted, subject to correction of obvious errors and applicable law.

Unless expressly stated otherwise, product prices may exclude shipping charges, import duties, customs charges, brokerage fees, and taxes imposed by the destination country.

Any shipping charges and taxes collected by us will be displayed at checkout before you submit your order.

For international orders, the checkout page or shipping information will indicate, where reasonably possible, whether import duties and taxes are included. Where they are not included, the recipient may be responsible for charges imposed by customs authorities or other government agencies.

We will not intentionally declare a false product value or describe a commercial purchase as a gift to avoid customs charges.

You agree to provide valid and authorized payment information. By submitting payment information, you represent that you are authorized to use the selected payment method.

Your bank, card issuer, payment provider, or currency provider may impose additional charges, foreign exchange fees, or authorization holds that are outside our control.

Promotions, discount codes, gifts, and special offers may be governed by separate conditions. Unless expressly stated otherwise, promotions cannot be combined, applied retrospectively, exchanged for cash, or transferred.

SECTION 7 — PRE-ORDERS, MADE-TO-ORDER PRODUCTS, AND CUSTOM PRODUCTS

Certain products may be offered as pre-orders, advance orders, limited releases, made-to-order products, special orders, or personalized products.

Estimated release, production, and shipping dates are estimates unless we expressly state that a date is guaranteed.

We may update an estimated date because of production, quality-control, supply-chain, carrier, customs, or other operational circumstances.

If a pre-order or other product cannot be shipped within the stated or legally required timeframe, we will provide notice and, where required by applicable law, offer you the option to:

accept the revised estimated shipping date; or
cancel the affected unshipped product and receive a refund.

A product is not considered personalized or custom merely because it is produced after an order is placed. Any restriction applying specifically to personalized or custom products will apply only where the product is made to your specifications, clearly personalized, or otherwise qualifies for the restriction under applicable law.

Where permitted by law, cancellation or change rights for personalized, custom, special-order, or made-to-specification products may be limited once production has begun.

Any such limitation will be disclosed on the relevant product page, at checkout, in the order confirmation, or in our Return & Exchange Policy.

Restrictions on change-of-mind returns do not limit your rights where a product is defective, damaged, unsafe, materially different from its description, or otherwise non-conforming.

SECTION 8 — SHIPPING AND DELIVERY

We ship to destinations made available at checkout. Availability, shipping methods, and delivery estimates may vary by country, region, product, and order value.

Shipping and delivery dates are estimates unless expressly identified as guaranteed.

We will use reasonable efforts to ship within the timeframe stated at checkout, on the product page, or in the order confirmation.

If we cannot ship within the stated timeframe, we will notify you and provide a revised estimate. Where required by applicable law, you will be given the option to accept the delay or cancel the affected unshipped products for a refund.

An order may be divided into multiple shipments. You will not be charged additional shipping fees solely because we choose to split an order unless you agree otherwise.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if an address requires correction. We cannot guarantee that an address can be changed after processing begins.

We are not responsible for a failed delivery caused by an incorrect or incomplete address supplied by you, your refusal to accept delivery, or your failure to follow reasonable carrier instructions, except where we or the carrier caused or contributed to the issue.

Except where applicable law provides otherwise, risk of loss or damage passes to you when the product is physically delivered to you or to a person designated by you.

If you independently appoint a carrier that was not offered or arranged by us, risk may pass when the product is delivered to that carrier, to the extent permitted by applicable law.

If tracking indicates delivery but you have not received the package, or if a package arrives damaged, contact us promptly so that we can investigate with the carrier and provide a remedy where required.

Customs processing and border inspections may cause delays outside our reasonable control. This does not affect any right you may have to cancel because of a legally significant delay.

SECTION 9 — RETURNS, EXCHANGES,CANCELLATIONS, AND REFUNDS

Our voluntary return, exchange, and refund procedures are described in our Return & Exchange Policy, available through the website footer.

The Return & Exchange Policy forms part of these Terms. If there is a conflict, mandatory consumer law will prevail.

Nothing in these Terms or the Return & Exchange Policy limits any non-waivable right relating to defective, damaged, unsafe, misdescribed, or non-conforming goods.

Where applicable law grants a cooling-off, withdrawal, or cancellation period for an online purchase, you may exercise that right within the applicable period and subject to any lawful exception.

Certain genuinely personalized or made-to-specification products may be excluded from a statutory change-of-mind right where applicable law permits. This exception does not apply merely because a standard product is manufactured or prepared after purchase.

To request a return, exchange, cancellation, or refund, follow the procedure in the Return & Exchange Policy and provide your order information.

Do not return products to a registered office, warehouse, factory, or other address unless that address has been specifically provided or approved for your return. Unauthorized returns may be delayed, refused, or returned to the sender, subject to applicable law.

Refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Where a refund is approved, we will process it promptly and within the period required by applicable law. Your bank or payment provider may require additional time to post the refund.

Original shipping charges, return shipping charges, duties, taxes, and other amounts will be refunded or deducted in accordance with the Return & Exchange Policy and applicable law.

Please inspect products promptly after delivery. If a product is incorrect, damaged, defective, or missing, contact us with your order number and reasonable supporting information, such as photographs where appropriate.

SECTION 10 — INTELLECTUAL PROPERTY

The Services and the materials made available through them, including trademarks, logos, product names, product designs, photographs, graphics, videos, audio, text, page layouts, software, and original content, are owned by or licensed to VUZUGU and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use.

You must not, without prior written permission:

reproduce, republish, distribute, sell, license, or commercially exploit our content;
modify or create derivative works from our content;
remove copyright, trademark, or proprietary notices;
use our trademarks, branding, product images, or designs in a manner likely to cause confusion;
frame, mirror, or reproduce a material part of the Services; or
use our content to train, develop, or operate a competing commercial product or service, except where such restriction is prohibited by law.

“VUZUGU,” VUZUGU logos, product names, designs, slogans, and related branding are trademarks or other protected identifiers of VUZUGU or its licensors.

Shopify’s names, trademarks, logos, and services are owned by Shopify or its affiliates.

No right or license is granted except as expressly stated in these Terms.

SECTION 11 — REVIEWS, FEEDBACK, AND USER CONTENT

You may be permitted to submit reviews, comments, photographs, videos, suggestions, ideas, or other content (“User Content”).

You retain ownership of User Content that you own.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, adapt, translate, publish, display, distribute, and use that content in connection with operating, improving, marketing, and promoting VUZUGU and the Services.

This license continues for as long as reasonably necessary for those purposes, subject to applicable law and our Privacy Policy.

You represent that:

you own the User Content or have the necessary rights to submit it;
the User Content is accurate to the best of your knowledge;
the User Content does not infringe another person’s rights;
the User Content is not unlawful, defamatory, threatening, fraudulent, obscene, or malicious;
the User Content does not contain malware or harmful code; and
you have disclosed any payment, free product, discount, employment relationship, or other material connection relating to a review or endorsement.

We are not required to keep User Content confidential, pay compensation for it, or respond to it unless separately agreed.

We may moderate, reject, restrict, or remove User Content that violates these Terms, applicable law, platform rules, intellectual-property rights, privacy rights, or reasonable content standards.

SECTION 12 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Services may provide access to tools, applications, payment providers, shipping providers, social-media services, analytics services, or other features operated by third parties.

We do not control every third-party service and are not responsible for its independent acts, omissions, content, security, availability, or terms.

Your use of a third-party service may be subject to that third party’s terms and privacy policy.

Any third-party tool made available through the Services is provided subject to the warranties and rights that cannot lawfully be excluded. Otherwise, your use of that tool is at your own discretion and risk.

We may add, modify, or remove optional tools and integrations from time to time.

SECTION 13 — THIRD-PARTY LINKS

The Services may contain links to third-party websites or resources.

A link does not necessarily mean that we endorse, control, or guarantee the third party or its content.

We are not responsible for losses caused solely by your independent dealings with a third party, except where applicable law provides otherwise or where we have expressly assumed responsibility.

Before entering into a transaction with a third party, review its terms, privacy practices, pricing, and policies.

Questions or claims concerning a third party’s independent products or services should ordinarily be directed to that third party.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

VUZUGU uses Shopify’s commerce platform to help provide the Services.

Purchases made through the VUZUGU store are transactions between you and VUZUGU. Shopify is not the seller of VUZUGU products and is not responsible for VUZUGU’s performance of the sales contract.

To the fullest extent permitted by law, Shopify and its affiliates are not responsible for loss, damage, or claims arising solely from products sold by VUZUGU or from VUZUGU’s acts or omissions.

Nothing in this section limits any separate rights you may have directly against Shopify under an agreement between you and Shopify or under applicable law.

SECTION 15 — PRIVACY AND DATA PROTECTION

Our collection, use, disclosure, storage, and protection of personal information are described in our Privacy Policy, available through the website footer.

Because the Services use Shopify and other service providers, personal information may be processed by Shopify, payment providers, fulfillment partners, carriers, analytics providers, customer-support providers, and other service providers acting for legitimate operational purposes.

Personal information may be transferred to or processed in countries other than the country in which you live, subject to applicable data-protection requirements and safeguards.

Shopify may also process certain personal information under its own privacy terms.

By using the Services, you acknowledge that you have been given access to our Privacy Policy. Consent will be requested separately where consent is legally required.

SECTION 16 — PROHIBITED USES

You must use the Services only for lawful purposes.

You must not use or attempt to use the Services:

to violate any law, regulation, court order, sanction, or third-party right;
to commit fraud, payment abuse, identity theft, or unauthorized resale;
to infringe intellectual-property, privacy, publicity, or contractual rights;
to harass, threaten, abuse, discriminate against, or harm another person;
to submit false, deceptive, or misleading information;
to distribute spam, chain messages, unauthorized advertising, or malicious solicitations;
to upload viruses, malware, harmful code, or corrupted data;
to interfere with the security, integrity, performance, or availability of the Services;
to gain unauthorized access to an account, system, network, or data;
to scrape, crawl, harvest, extract, or collect data through automated means where prohibited by law or without our permission;
to impersonate another person or misrepresent your affiliation;
to circumvent purchase limits, security controls, geographic restrictions, or fraud-prevention systems; or
to use the Services in a way that could expose VUZUGU, Shopify, our customers, or another person to legal liability or material harm.

We may investigate suspected violations and cooperate with lawful requests from courts, regulators, payment providers, carriers, or law-enforcement authorities.

SECTION 17 — ERRORS, AVAILABILITY, AND CORRECTIONS

The Services may occasionally contain typographical errors, technical errors, inaccurate availability information, or incorrect pricing, product, promotion, shipping, or delivery information.

We may correct an error or update information at any time.

Before an order is accepted, we may reject or correct an order affected by an error.

After an order is accepted, we may cancel or amend it because of an error only where permitted by applicable law. If we cancel an affected paid order, we will refund the cancelled amount.

We are not required to honor an obviously incorrect price where the error should reasonably have been apparent, subject to applicable law.

We do not guarantee that every product shown online will remain available.

SECTION 18 — SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend, restrict, or terminate access to an account or the Services where reasonably necessary because of:

a material or repeated breach of these Terms;
fraud, abuse, chargeback misuse, or security risk;
unlawful activity;
a request from a regulator or law-enforcement authority;
discontinuation of a Service; or
circumstances that materially threaten the operation or security of the Services.

Where appropriate and legally permitted, we will provide notice and a reasonable opportunity to address the issue.

Termination does not affect rights, obligations, payments, refunds, or liabilities that arose before termination.

Sections that by their nature should survive termination will remain effective, including provisions concerning intellectual property, User Content, payment obligations, disclaimers, liability, disputes, and general contractual provisions.

SECTION 19 — WARRANTIES AND STATUTORY RIGHTS

We do not exclude any warranty, guarantee, condition, right, or remedy that cannot lawfully be excluded.

Products will be supplied subject to any mandatory requirement that they be of satisfactory or acceptable quality, fit for their ordinary purpose, safe, durable where legally required, and consistent with their description and any approved sample.

Except for express product commitments and rights that cannot be excluded, we do not guarantee that a product will satisfy every personal preference or expectation.

The website and other non-product elements of the Services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or compatible with every device or browser.

General information published through the Services is provided for informational purposes. This does not reduce our responsibility for product descriptions, mandatory pre-contract information, express representations, or information on which you reasonably rely when purchasing a product.

SECTION 20 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence where such liability cannot be excluded;
fraud or fraudulent misrepresentation;
gross negligence or wilful misconduct where liability cannot be limited;
liability under applicable product-safety or product-liability law;
breach of a non-excludable statutory duty;
violation of mandatory consumer rights; or
any other liability that cannot lawfully be excluded or limited.

Where you purchase as a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for:

losses that were not reasonably foreseeable when the contract was formed;
business losses, lost profits, lost revenue, or lost commercial opportunity arising from a consumer purchase;
loss caused by your misuse, unauthorized alteration, improper care, or failure to follow reasonable product instructions;
loss caused solely by incorrect information supplied by you; or
delay or failure caused by an event outside our reasonable control, except for obligations that applicable law requires us to perform despite that event.

To the fullest extent permitted by law, our total liability arising from a particular product or order will not exceed the amount you paid for the affected product or order.

The preceding financial limit does not apply to any liability identified above as non-excludable or non-limitable.

SECTION 21 —INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify VUZUGU and its officers, employees, and service providers against a third-party claim to the extent that the claim is directly caused by:

your unlawful use of the Services;
your intentional or material breach of these Terms;
User Content that infringes a third party’s rights; or
your fraud, wilful misconduct, or unauthorized commercial exploitation of the Services.

This section does not require a consumer to indemnify us for our own breach, negligence, unlawful conduct, or matters within our reasonable control.

We will provide reasonable notice of an indemnified claim and allow reasonable participation in its defense, subject to confidentiality, legal privilege, and the need to protect our legitimate interests.

SECTION 22 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemic or pandemic restrictions, war, terrorism, civil disorder, labor disruption, carrier interruption, customs action, government restriction, utility failure, cyberattack, or material supply-chain interruption.

We will use reasonable efforts to reduce the effect of such an event and resume performance.

If an event materially delays an unshipped order, we will provide any cancellation or refund option required by applicable law.

This section does not remove payment, refund, safety, or other obligations that cannot lawfully be avoided.

SECTION 23 — GOVERNING LAW AND DISPUTES

Please contact us first if you have a complaint or dispute. We will attempt to resolve the matter in good faith.

These Terms and any non-contractual obligation arising from them are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

If you are a consumer, this choice of law does not deprive you of mandatory protections available under the law of the country or region in which you habitually reside.

The courts of Hong Kong will have jurisdiction over disputes relating to these Terms, but this jurisdiction is not exclusive where applicable consumer law gives you the right to bring proceedings in another court.

We may bring proceedings against a consumer only in a court permitted by applicable law.

Nothing in this section prevents either party from seeking urgent injunctive relief or using a consumer complaint, payment-dispute, regulatory, or alternative dispute-resolution process that is available under applicable law.

SECTION 24 — GENERAL PROVISIONS

These Terms, together with the policies expressly incorporated into them and any product-specific terms presented before purchase, form the agreement between you and VUZUGU concerning the Services and the relevant purchase.

If a product-specific term or promotion term conflicts with these Terms, the more specific term will apply to that product or promotion, subject to applicable law.

If any provision is found unlawful, invalid, or unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will continue in effect.

Our failure or delay in enforcing a right does not waive that right.

You may not transfer your contractual rights or obligations without our consent, except where applicable law allows you to do so.

We may transfer our rights or obligations as part of a merger, reorganization, financing, sale of business, or transfer to an affiliated company, provided that the transfer does not reduce your mandatory consumer rights.

Headings are for convenience only and do not affect interpretation.

No person other than you, VUZUGU, and any expressly identified beneficiary has a right to enforce these Terms, except where applicable law provides otherwise.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes in law, regulation, the Services, business practices, technology, or security requirements.

The current version will be made available through the Services and will state its latest update date.

Material changes will be communicated in the manner required by applicable law.

Changes will generally apply prospectively. An order already accepted will ordinarily remain governed by the version of the Terms in effect when the order was accepted, unless a change is required by law or you expressly agree otherwise.

Your continued use of the Services after updated Terms take effect constitutes acceptance only to the extent permitted by applicable law.

SECTION 26 — CONTACT INFORMATION

Questions, complaints, and notices concerning these Terms may be sent to:

Hong Kong Langtu Trade Limit Limited
Trading as VUZUGU
Chinese name: 香港朗途貿易有限公司
Company Number / Unique Business Identifier: 78860561
Room 12, 19/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Email: vuzugu@vuzugu.com
Telephone: +1 216 253 1745

SECTION 27 — LANGUAGE

These Terms may be made available in more than one language.

The English-language version is the primary contractual version. Any translation is provided for convenience and understanding.

If there is an inconsistency between the English version and a translated version, the English version will prevail to the extent permitted by applicable law.

Nothing in this section limits any language, disclosure, transparency, or consumer-protection requirement imposed by applicable law.