VUZUGU AFTERCARE

30 DAYS TO
FIND THE
RIGHT FIT.

Try them at home. If the fit is not right,
start a return or choose a new size.

Return or exchange within 30 days of delivery.
No reason required.
Customer-caused damage is not eligible.

VIEW FULL POLICY
VUZUGU footwear

30 DAYS

From delivery

FREE RETURNS

For eligible orders

RETURN OR EXCHANGE

Refund or new size

NO REASON REQUIRED

Except customer-caused damage

HOW IT WORKS

Start with
your order.

A few steps,
handled clearly.

  1. 01

    FIND YOUR ORDER

    Sign in with the email used for your purchase.

  2. 02

    SELECT YOUR ITEM

    Choose the item you'd like to return.

  3. 03

    SUBMIT YOUR REQUEST

    Select a reason and submit your request.

  4. 04

    SEND IT BACK

    Once approved, you'll receive your return instructions.

START A RETURN

GOOD TO KNOW

The details,
kept simple.

Clear conditions before you begin, with no unnecessary steps.

  1. 01

    30-DAY WINDOW

    Start your request within 30 days of delivery.

  2. 02

    NO REASON REQUIRED

    Changed your mind, chose the wrong size, or simply decided it isn't for you - that's okay.

  3. 03

    CUSTOMER-CAUSED DAMAGE

    Damage caused through misuse, accidents, alteration or improper care isn't eligible for return or exchange.

  4. 04

    EXCHANGES

    Exchange for another available size. Replacement sizes are subject to availability.

  5. 05

    REFUNDS

    Approved refunds are returned to your original payment method.

NEED ANOTHER SIZE?

Choose again.

Start a return request and tell us which size you'd like instead. We'll arrange the exchange when we review your request.

START AN EXCHANGE

SOMETHING WRONG?

We'll make it right.

If the wrong item arrived, or something was damaged in transit, Customer Care will review it separately from customer-caused damage.

CONTACT CUSTOMER CARE